Returns & Exchanges

Return window

You may request a return within 7 days of delivery for eligible items. Products must be unworn, unwashed and in their original condition with all tags attached.

How to start a return

Open the order in your account, review the items, and raise a return request. Our team will confirm the next steps and, where applicable, arrange a pickup.

Non-returnable items

Custom-printed and personalised products cannot be returned unless they arrive faulty or differ from the approved specification. For hygiene reasons, certain accessories may also be excluded.

Exchanges

If you need a different size or colour, raise a return and place a fresh order so the item is reserved for you immediately.

Refunds

Approved refunds are issued to the original payment method where possible, or as store credit for Cash-on-Delivery orders. Please allow 5–7 business days for the refund to be processed after we receive the item.

Faulty or incorrect items

If something arrives damaged or isn’t what you ordered, contact support with photos within 48 hours of delivery and we’ll make it right.